Appointments

Last Updated: Wednesday, 28 May 2025

To book an appointment:

• Request an appointment online
• Phone us on 0151 933 7447 Monday to Friday from 8:00am to 6.30pm (excluding bank holidays and training closures)
• Visit the surgery and speak with a receptionist Monday to Friday from 8:00 am to 6.30pm (excluding bank holidays and training closures)
• See details of future bank holiday closures and training closures (one Wednesday each month)

When you get in touch, our reception team will ask what you need help with.

This will help us assess your needs and identify the most suitable doctor, nurse or health professional to help you.

About your appointment

When you contact us, we may offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call
• By text or email

Appointments by phone, video call or online consultation can be more flexible. This means the doctor or nurse can help you sooner. Read more about our appointment triage system.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system - PATCHs
• phone us on 0151 933 7447 Monday to Friday from  8:00am-6:30pm
• CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk. 

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to see. We will do our best to organise that but it won't always be possible.
• If you would prefer to consult with the doctor or nurse by phone, face-to-face or video call.
• If you need an interpreter
• If you have any other access or communication needs